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Refund policy

RETURN POLICY

Store Return Policy
How to return a product purchased at an HCSPEED Store:
To return a product to an HCSPEED store, bring back an item in its original condition and packaging, with receipt, within 30 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at erica.wang@hcspeed.com. If your return is accepted, we’ll send you a return address, as well as instructions  where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at erica.wang@hcspeed.com.

All returns to an HCSPEED store are subject to the Store Return Policy, and not all products are eligible for returns. For instance, all sales of customized items are final, and not eligible for returns.

HCSPEED recommends that you return the product to the HCSPEED Fulfillment Center using a carrier that provides package tracking services to ensure your product gets back to HCSPEED safely and quickly.   If product is return-eligible, your credit card will be credited for the full price of the product, but your shipping charges will not be reimbursed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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